Returns Policy

This section is a simple summary – the full legal text is available below on this page. If anything is unclear, feel free to call us at +420 723 256 400 or email info@tymoty.com – we're happy to help.

1. How long do you have to return the goods?

You have 14 days from the day you received your package.

If your order arrived in multiple packages, the return period starts after the last one is delivered.

2. What condition must the goods be in?

The goods must be undamaged, clean, and minimally used – you can try them as you would in a physical store.

If possible, return them in the original packaging, including all accessories, manuals, and gifts you received.

If the product is dirty or damaged, we may reduce the refunded amount accordingly.

3. When will you receive your money back?

We will refund your payment within 14 days of being notified of your decision to withdraw from the contract.

However, we may wait to issue the refund until we receive the returned goods or proof of shipment – whichever comes first.

The refund will be made by bank transfer.

4. Step-by-step return instructions

Send us an email with your withdrawal notice.
Pack the goods securely, preferably in the original packaging.
Include a copy of the invoice and a short note saying “Withdrawal from contract” with your order number.
Send the package to:

Tymoty Parts s.r.o.
Nádražní 489
671 67 Hrušovany nad Jevišovkou
Czech Republic

Do not send the parcel COD (cash on delivery) – we won’t accept it.

As soon as the package arrives and we check it, we’ll send you a confirmation and issue your refund.

5. Who pays for return shipping?

If you return the product because you changed your mind, you pay the return shipping costs.
If the return is due to our mistake (e.g. faulty or damaged goods, or the wrong item sent), we cover the return shipping – contact us and we’ll agree on the easiest solution.

6. What to do if your delivery is delayed?

Check the tracking number from the courier.
If the package hasn’t moved for more than 5 business days, contact the courier first.
Still no update? Contact us – we’ll locate the shipment or send a replacement.

7. What if the goods arrive damaged?

Take several photos of the damage, including the packaging.
If possible, fill out a damage report with the courier.
Contact us immediately – we’ll send a replacement or refund your money and any shipping costs.

8. How to cancel your order before it is shipped?

Call or email us as soon as possible. If the package hasn’t been shipped yet, we’ll cancel it for free and issue a full refund.
If the package has already been shipped, you can either:
- Refuse to accept it from the courier – it will be returned to us, or
- Accept it and then return it within the 14-day return period.

That’s it! Usually, there’s nothing else to do. Not sure? Contact us – we’re here to help.

Withdrawal from the Purchase Agreement – Full Legal Text

The buyer acknowledges that under § 7(6) of Slovak Law No. 102/2014 Coll., withdrawal from the contract is not permitted in the following cases:

sale of goods whose price depends on financial market fluctuations beyond the seller’s control,
sale of alcoholic beverages to be delivered after 30 days, with a price subject to market movements,
sale of customized goods made to the buyer’s specifications or clearly personalized,
sale of goods that quickly perish or degrade,
sale of goods that, after delivery, have been irreversibly mixed with other goods,
sale of sealed goods that are not suitable for return for health or hygiene reasons, if the seal was broken,
sale of audio or video recordings or computer software, if their original packaging has been opened,
supply of newspapers, magazines, or periodicals,
supply of digital content not delivered on a physical medium, where delivery began with the consumer’s explicit consent and acknowledgment that they would lose their right to withdraw.

Right of Withdrawal

Unless one of the above exceptions applies, the buyer has the right to withdraw from the purchase contract within 14 days from receiving the goods.

If the order included multiple items or parts delivered separately, the period begins after the last part is received.

To exercise the right of withdrawal, the buyer can use the template form attached to the terms and conditions. The withdrawal must be submitted no later than the last day of the 14-day period:

by post to the seller’s address,
or by email to the address listed in the terms and conditions.

The seller will confirm receipt of the withdrawal without undue delay in text form.

Returning the Goods and Getting a Refund

Withdrawal terminates the contract retroactively. The buyer must return the goods within 14 days from the day of withdrawal.

Return shipping costs are paid by the buyer, even if the goods cannot be returned by regular postal service.

The seller will refund all received payments within 14 days of receiving the withdrawal notice, using the same method of payment used for the original transaction.

However, the seller may withhold the refund until:

the returned goods are received, or
the buyer provides proof that the goods were sent back – whichever comes first.

The seller is entitled to deduct any compensation for damage or loss in value from the refund.

Withdrawal by the Seller

The seller reserves the right to withdraw from the contract before the goods are handed over to the buyer. In such cases, the full amount will be refunded without delay via bank transfer.

Returning a Gift

If a free gift was included with the order, it was provided under a conditional gift agreement. This means that if the purchase contract is cancelled, the gift must also be returned.

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