Frequently asked questions
What are your business hours?
Our specialists are available Monday to Friday, from 8:00 AM to 4:00 PM.
How can I contact you?
By phone at +420 723 256 400 or by email at info@tymoty.com.
I have a technical question – who should I contact?
Please send your question to info@tymoty.com. We will forward it to a technician who will get back to you with an answer.
I found an error on the website or in a product description
We appreciate your feedback at info@tymoty.com. We will review your report and correct any mistakes as soon as possible.
Orders and Registration
Do I need an account to place an order?
No, you can place an order without registering. However, registered customers benefit from faster ordering, better order tracking, loyalty programs, and the ability to edit personal details.
How do I register?
Click "Register" in the top menu and fill out your details. Registration is quick and easy.
I can't log in – what should I do?
Check that you're using the correct email and password. If you've forgotten your password, you can reset it at tymoty.com/client-center/forgotten-password/
How do I update my information or delete my account?
Log into your account and go to the "My Profile" section to make changes. To delete your account or unsubscribe from our newsletter, email us at info@tymoty.com.
When will I receive order confirmation?
You will receive an email confirmation immediately after completing your order. If it hasn't arrived, check your spam folder or contact us.
How can I cancel or modify my order?
If your order hasn’t been shipped yet, email us with your order number. We’ll cancel or update it according to your request.
How do I use a discount code?
Enter your code in the shopping cart before completing the order. The discount will be applied automatically.
Delivery and Payment
When will my order arrive?
Orders are dispatched within 24 hours of being placed. Delivery usually takes 1–3 business days depending on the courier and destination country.
When should I order to have it shipped the same day?
We recommend ordering by 14:00. Applies to DPD, SPS, and Packeta.
Which countries do you deliver to?
We ship to all countries within the European Union. Shipping cost is calculated individually based on weight and destination.
How can I track my shipment?
Once shipped, you will receive an email with a tracking number. You can track your parcel directly on the courier’s website.
What are the shipping rates?
What are the payment options?
Bank account details:
CZK: IBAN CZ24 2010 0000 0029 0006 0067
EUR: IBAN CZ28 2010 0000 0026 0026 5490
Product Availability and Technical Sheets
Is the product in stock?
Availability is shown on each product page. If in stock, orders are usually dispatched the same or next business day.
When will the product be back in stock?
If no restock date is shown, email us at info@tymoty.com and we will check availability.
How do I properly use the product?
Most products include a technical data sheet or instructions. If unsure, contact us – our technician will assist you.
Do you provide technical or safety data sheets?
Yes. If not available on the product page, we will send them by email upon request.
Returns and Complaints
The courier delivered a damaged package. What should I do?
Do not accept the package and ask the courier to record the damage. Then contact us by email.
An item is missing or damaged in my order.
Email us with photos of the package contents and your order number. We will review and resolve the issue.
I want to return an item.
You may withdraw from the purchase within 14 days. Email us, and we will arrange a free courier pickup or you can send it to: Tymoty Parts, s.r.o., Nádražní 489, 671 67 Hrušovany. Please do not send returns via cash on delivery.
I want to exchange an item.
Exchanges are not possible. Please return the item and place a new order.
Can I return or complain about only part of my order?
Yes. You can return or file a complaint for individual items.
I haven’t received my package. What should I do?
If your order hasn’t arrived within 7 days, please contact us at info@tymoty.com.
Invoicing and Wholesale
When will I receive the invoice?
Invoices are sent with the package and also by email along with the tracking number.
I need to correct my billing information.
Email us your order number and the correct billing details at info@tymoty.com.
Do you offer wholesale pricing?
Yes. We provide custom pricing for companies and sole traders.
Do you offer business discounts?
Yes, we offer quantity discounts for regular or bulk orders.
How can I start a business partnership?
Email us at info@tymoty.com with your business focus and expectations.
Eco-Friendly Packaging
Do you use eco-friendly packaging?
Yes. We reuse cardboard boxes and paper fillers. We plan to replace plastic tape with a paper alternative soon.
Can I return used packaging?
We do not accept used packaging. Please recycle or reuse it if possible.